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- CLEARANCE PRODUCTS
SpyCameraCCTV produces and supplies some of the finest CCTV and spy camera equipment around. Because we use high grade materials and well researched manufacturing techniques we are confident enough to offer a full 2 year warranty – that’s double the standard!
Free Technical Support
We are proud to offer full product support 5 days a week from our expert, in-house technical team. No long queues on the phone, and fast email response puts us ahead of the rest!
Dedicated CCTV Consultants
Our sales team are passionate about cameras. After all, most of them also happened to found the company! We love finding you an excellent package to suit your requirements, and every member of the team plays an important part in solving your problem - from suggesting a package all the way through picking, packing & delivery. We’ll also provide you with top-notch after sales support with a personal touch.
The following FAQs should provide you with all you need to know about our equipment and how to use it. Simply click on the question links below to be directed to the answer:
How do your wireless cameras work?
Our wireless cameras broadcast on the 2.4GHz bandwidth - a standard wireless radio frequency which is fully legal in the UK/EU - and have an operating range of up to 100m from receiver to camera, assuming there is a clear line of sight, good weather, and no interference. Because we are now living in a wireless world, we tend to recommend these cameras are actually best used at a 50m range or less, purely due to the amount of signal interference (resulting in garbled/fuzzy images) that can be caused by everyday devices like cordless phones, WIFI routers and so forth.
What is the difference between wired and wireless cameras?
A wired camera is a camera that powers and sends video using CCTV cables. This is by far the best way to set up a system as it gives you a cleaner, clearer system. For occasions where a wire is not possible because you are trying to go across a yard or road, then wireless is a great solution. We have 2 grades of wireless:
DIY wireless; where the camera is integrated with the transmitter, these are low cost cameras and can transmit 50m in a clear line of sight. They are very popular for our bird box camera systems and low cost Infrared cameras and pinhole cameras.
Professional Transmitter; These are independent units that allow you to transmit any camera up to 300m, although can make a system quite expensive if you need multiple transmitters and receivers.
What are TV Lines?
In English: the higher the number, the better the image. TV Lines are a measurement of horizontal resolution in relativity to vertical display. As a guide, around 400TVL is about average for an entry level CCTV system, while 700 is the maximum. Most of our equipment falls into one of 3 TV line options - 420TVL, which is suitable for a home or small office system; 540TVL which is a high resolution and best used for larger offices, retail units or anywhere where detailed images are a priority; and finally the top-notch 700TVL systems which are best where the capturing of facial features, registrations plates etc. is paramount.
Does 2.4GHz cause interference problems?
2.4GHz is a very crowded frequency, but with the restrictions on power enforced by OFCOM, it is possible to use this frequency quite successfully 90% of the time. The frequency is a license free band and therefore anything wireless including Wi-Fi internet, cordless DECT phones and other equipment use 2.4GHz. It is true that you sometimes suffer from interference, however most of our products have a channel changer and the problem can easily be overcome with a flick of a switch or a quick change of channel on your Wi-Fi router.
Are the cameras weatherproof?
All of our outdoor cameras are a minimum IP56 rated, which means they are protected from dust and powerful water jets (read as heavy rain), and all of our cables are similarly weatherproof. If you’re not sure which cameras are for outdoor use, give us a call or email us.
What are IR LEDs?
Infrared LEDs produce light on a wavelength that is invisible to the human eye. Our cameras pick up on this light and use it to capture images in low-light conditions – and that’s how we get night vision! Because infrared is only a part of the light spectrum, night vision is always monochrome, so it’s worth remembering that even colour cameras will be black and white at night. You will generally find that outdoor cameras will have night vision, what you need to work out is how much night vision you need. The more night vision, the more Infrared LED's, the larger the camera and the higher the cost (usually).
Can the cameras be wall mounted easily?
The vast majority of our cameras have mounting fittings built into the bracket or stand. In most cases you should be able to tell from the pictures on each product page, but again if you’re not sure, get in touch. Similarly, virtually all our Gamut camera stock comes with brackets that will attach to the ceiling or the wall giving you the ultimate flexibility when mounting them. We spend a lot of time designing our wired Gamut camera range to ensure they are strong and 'tamper proof'. Generally we have 2 styles of cameras:
1. Wall mounted bullet style cameras - these come with a strong bracket with teeth on the joints that hold the camera steady in high winds and should anyone try and poke it with a stick to change its direction. The flexible bracket means you can point the camera in various directions easily. Some lower cost cameras come with ball joints that, over time, can be blown in high winds or tampered with.
2. Dome cameras also known as eye ball cameras generally come with 3 parts to their shell. The camera; a ball shaped camera is ultimately flexible in how and where it can be pointed to view; The clamp; which allows you to circulate the camera itself to point in any direction, up, down, sideways, forward and The base; a circular mounting bracket which you fix to the wall. Once the base and the clamp are screwed together the camera is set like a limpet to the wall. 90% of dome cameras like this are vandal proof and should fox anyone who tries to change its direction or tamper with it.
Can you tell me more about invisible LEDs and low light condition cameras?
There is a new generation of invisible LED's available that use a different light frequency. Unlike their brother, the standard LED, you cannot see the LED's glowing on this model as they use a light frequency of 940mn. These have taken longer to get to market because they are not as powerful and can work out about 20 - 30% more expensive than their more popular counterpart. However they are much better for systems where you need a camera that is totally invisible at night (without the little ring of glowing red LED's).
What does Low LUX mean?
LUX is the measurement of light spread over a given area. A low LUX rating means the camera in question is able to produce a clear image with less ambient light than a standard camera, meaning they are better for use in darker areas.
Which imaging chips do the cameras use?
We use high quality Grade A SONY chips with our cameras as a minimum standard, which provide a clean, crisp image at all resolutions. Grade A is the best imaging chip you can get and some cheaper models will use a recycled or refurbished chip set to keep their prices low.
We also use Sony SuperHAD Imaging in some models. This technology ustilisess a SONY chip along with a SONY PCB board for compatibility and to make full use of the the features of the imaging chip - think of it a bit like the difference between drinkng cola from a glass or a plastic bottle: it's the same cola, it just tastes a bit better from coming from the glass! While there are a few imaging chip manufacturers in the industry, SONY are arguably the best and also offer excellent value for money.
Our SpycameraCCTV branded DIY camera range generally use CMOS imaging technology with 380 TVL (See our explaination of TV Lines which is also found in the Buyer's Guide). These are almost as good but are considerably lower cost, and because of this they are very popular. With these you will find that the colours are not as sharp and crystal clear as the SONY chip, but again we do our very best to source from the finest manufacturers to give you a fantastic end result.
What are the camera’s casings made of?
Most of the casings are constructed from high quality aluminium alloy, which is rust proof.
Why are some of your products unavailable in the UK & EU?
UK & EU legislation forbids us from supplying some of our equipment locally because the operating frequencies used by them can cause interference with certain aerospace technologies. Unfortunately we have to supply a lot of documented proof that any of this equipment we sell is not going to be used in banned regions, and we are asked for this proof regularly, so we have to ask that buyers provide us with documentation.
CCTV In The Home and Work:
Can I connect my system to a PC?
Yes, the first thing we would do is look for the right connections, either the yellow Phono connection (commonly known as composite video) you would find on your TV or, if you have one a s-video input. If it's the first instance then just plug the camera/ receiver in and select the correct source on the software you are using. If you have a s-video input then you will need to buy an adapter, they are normally just a couple of pounds. (Please make sure your s-video is an input not just an output) If you have neither then I suggest you buy a DVR card, we sell these in the DVR section of this website. The other option is to buy one of our USB receivers. It's just plug and play so you literally plug it into a spare high speed USB 2.0 port and once the drivers and software which are bundled with it are installed you can use it like you would any wired webcam, record to your hard drive, broadcast over the internet etc.
Can I have motion detection?
Yes, if you are connecting to a PC or a DVR. Motion detection with a Camera System is software not hardware based, what this means is the cameras will run continuously but the PC will sense if there is movement of any sort and the programme will then start recording. As its software based the PC does have to be left on, although it will work in standby mode. Most of our PC Systems can be set up in the same way, with motion detection. You just need a video input on your PC, or a DVR Card.
How much Space is needed on my PC for recording to a hard drive?
We suggest a minimum of 20GB, which will give you roughly a full day (24 hours) of footage from a single camera in high resolution. Most of our systems allow you to edit settings such as 'FPS' (frames per second, a measure of how many individual images are used to make up one second of video) or Resolution (the overall image quality of the video) in order to strike a balance between storage requirements, smoothness of the video, and level of detail.
How can I improve a wireless camera signal strength when it is in a different room of a house?
In our experience the cameras will work through walls, but we have encountered the following problems.
- Walls containing Iron Ore can weaken/block signals
- Large metal objects can work as a signal shield (such as radiators, fridges, washing machine etc)
- Positioning the camera directly next to WIFI modems/routers can cause interference
If you are experiencing some problems then try re-positioning the camera/receiver until you receive a better picture, Will the wireless System interfere with my WIFI network? In most instances they won't interfere unless the camera is placed next to the PC or WIFI router. If you find the wireless CCTV camera interferes with your WIFI network simply go into the settings on the router and select a different Channel (some routers will do this automatically).
Can I connect my camera system to a standard VCR?
Yes, as every type of VCR is different it's difficult to explain specifically although if you go into the VCR handbook and look for recording from an external source/video camera etc then it should guide you through the process.
DVRs and Packages:
What does DVR stand for, and what do they do?
DVR stands for Digital Video Recorder. They take in one or more video signals from cameras, that are connected wirelessly or with a cable, and record the footage onto a storage medium, such as a hard disk or a memory card. DVRs can have long lists of features, including but not limited to, motion detection recording, internet accessibility, and HD recording.
How much recording time do DVRs allow?
That depends on how much memory is on the DVR’s hard disk or memory card and the quality of the recording. As a rule of thumb, one minute of reasonable quality footage takes up about 25MB, or 1.5GB per hour. However, adjusting the recording quality can have a very significant impact on those figures.
What do D1 and CIF mean on a DVR?
D1 is a standard of high resolution recording typically used in professional systems. On a PAL television it is effectively ‘full’ resolution, whereas something lower interlaces black lines into the image. D1 is 704 x 576 pixels. Conversely, CIF is a lower standard of resolution that is compressed to use less space on the hard drive whilst still providing a reasonable quality image. CIF resolution is 352 x 384.
Can you help with Networking my DVR?
Yes, for a one time fee of 59.99 (Inc. VAT) we offer a service where we can configure your Computer, DVR and Router to make your Digital Video Recorder accessible across the Internet. All you have to do is run a utility on your computer (which we supply). Once you are connected, you can leave it all to us, and we will automatically disconnect once the job is done and follow up by getting in touch with any details you require to access your DVR from your computer or smartphone.
Can I add more CCTV Cameras to my System?
Yes, all of our systems enable you to add more cameras in the future.
Can I order bespoke CCTV systems for my home or business?
Yes of course, our team of consultants can help you decide on the perfect package for you – or you can just tell them what you want! The typical questions they will ask will include:
- How many cameras do you need?
- Is the camera indoor or outdoor?
- Do you need to be able to see at night? If so, how far should it see in the dark?
- How many metres of cable will you need per camera?
- If wireless (and we always recommend not to go wireless where possible!), how many metres and how many obstacles (such as walls, doors, windows, bushes etc.) does the wireless signal need to pass through?
- How many days of footage would you like to keep?
- Would you like to be able to connect to your cameras via the internet?
How do I place an order?
You can either place your order online or over the phone with one of our representatives. If you wish to order online simply:
- Choose your preferred product and select any options you require
- Select 'Add to Basket'
- Once you have selected all the items you require click 'Proceed to checkout'
- Follow the instructions on screen to complete your purchase
- You will then receive a confirmation of order email
Should you encounter any problems with our website when purchasing please contact us, either by email at firstname.lastname@example.org or call 0117 325 2470.
Ordering Our CCTV Equipment:
Why are some products illegal in the UK, and why is it so hard to get good distance?
In the UK we are restricted by the frequencies that we can transmit on and the power that we can use. Whilst there are many different frequencies, many are licensed or restricted and unavailable for use. You will notice some of our products are not available for UK or EU use and that is because they use a restricted frequency in the UK & EU. Anywhere else in the world and it is legal, but not here.
How long does delivery take?
We have several options for delivery, including next day if ordering before 3pm. Please note that all delivery options are based on working days, although we can arrange a Saturday delivery if necessary.
What if I want to return my system?
We realise as an internet company that it is difficult to make a decision about your CCTV and camera equipment. Our team are here to make sure that you know you are making the best choice and our systems are made to our very highest standards. However if the equipment you receive is not to your satisfaction and not what you were expecting, then you would be able to return the goods for a refund (excluding delivery costs).
How can I pay for my order?
Credit card/Debit Card - We accept all major types of credit and debit cards (apart from Amex) including Mastercard, Visa, Maestro/Solo, Visa Electron and Visa Delta.
Invoice/Cheque - If you are based in the UK and wish to place an order and pay by cheque please call our sales line on 0117 325 2470 and we will provide you with details. Please make sure you include all contact names and numbers, as well as delivery addresses in full when sending a cheque.
Bank Transfer - Please note if you are ordering from outside Europe we only accept a bank transfer as payment.
Does the equipment come with a guarantee?
Yes, all of our equipment comes with a 2 year guarantee– please read our Guarantee terms and conditions. Regrettably, the only product exempt from this are our rechargeable batteries, which have a 1 year guarantee.
What if my equipment is damaged or faulty?
If something is wrong with an order you placed with SpyCameraCCTV, we will do everything we can to help. We will pay the return shipping cost if the return is a result of our error. If you received a damaged, defective, or incorrect item, we will arrange the return and replacement of the order.
Do you deliver to Europe?
Yes, we can ship to all European countries and you will find us very competitive. We aim to process and dispatch orders placed within 2-3 days to allow us time to test your system prior to sending it.
What if I pay for an item but it is out of stock?
In order to allocate your equipment to you, full payment will be taken. This is to ensure that the items you have ordered are pre-allocated to you. We often have high demand for some of our items and cannot hold them without payment.
Can you help with setting up Networking my DVR?
Yes, for a one time fee of 49.00 +VAT we offer a service where we can configure your Computer, DVR and Router to make your Digital Video Recorder accessible across the Internet. All you have to do is download and run a small program which notifies us you require assistance. Once you are connected, you can leave it all to us and we will automatically disconnect once the job is done and send you and email with any details you may require to access your DVR.
Where can I find more videos of your products?
Please see our YouTube channel for all setup and unboxing videos. You can do so by clicking here.
I have been promped by a Technical Support Agent for Remote Assistance
For remote assistance when prompted by a Technical Support Agent, please click here: Remote Support