- Pinhole Cameras
- Disguised Cameras
- Camera Recorders
- CCTV with Monitor
- Long Range Equipment
- Coax HD
- Network IP
- 4K CCTV
- Vehicle Security
- Coax HD
- Network IP
- 4K CCTV
- Coax HD DVRs
- Network IP NVRs
- 4K CCTV NVRs
- Bird Box Cameras
- Outdoor Nature Cameras
- Farm and Breeding Kits
- Christmas Gifts
- Power Supplies
- Connectors & Adaptors
- Data Storage
- CCTV Accessories
Remote Setup & Support
We know that CCTV can be confusing.
It's a specialist field of technology, filled with technical jargon, and even professional installers with decades of experience can have trouble keeping up to date with the latest know-how. Because of this, we have made it our mission to make sure our customers always have the information and help they need to get their security systems working and protecting their property. So whether you're installing systems for trade, or just a single camera to go up on your house, you can call our Bristol based helpdesk to answer any questions you have.
Whilst we try to answer every technical question in this way, we know that in some situations you might need help that goes beyond this. For example, some you might not be comfortable doing things like adjusting network settings, or you might want to set up the equipment in a unique, customised way that it may not necessarily be designed for.
In these situations you can book a time with our specially trained engineers who can remotely log in to your PC or recorder and configure settings directly for you. All you have to do is be ready at a pre-booked time with some login details, and then you can sit back with a cuppa whilst we do all the hard work for you. This remote support is charged at a simple fee per 15 minutes of connection. During this time we can also walk you through smart features such as line crossing and zone masking.
Please call us to book in advance - on rare occasions we can provide out-of-hours support for an additional fee.
Our Setup Packages for Online Viewing
We have an incredibly popular range of setup services, designed for IP cameras and recorders. With this we can get your kit configured for remote access, letting you watch your cameras or adjust recording settings from anywhere using a PC, phone or tablet. This involves an initial setup fee, and then an annual direct debit to cover the subscription for a web address to access the device. The higher support levels also have additional benefits, such as free onsite exchanges for faulty kit.
Silver Setup - 4 Channel DVR/NVR systems*
Booking fee + first year subscription: £50 + VAT
Annual subscription: £37.50 + VAT
Gold Setup - 8 Camera NVR systems*
Booking fee + first year subscription: £66.67 + VAT
Annual subscription: £54.17 + VAT
Platinum Setup - 8+ Camera NVR systems*
Booking fee + first year subscription: £83.33 + VAT
Annual subscription: £70.83 + VAT
*Number of smart camera configurations included may vary, please check product page for more information. Additional Smart Camera configurations will incur additional charges.
We are also often asked by customers if we can pre-configure equipment in orders before dispatching it, for example programming a certain detection mode into our battery powered spy cameras. We can do this for wide range of products for a flat fee. If you think you might need an item preconfigured, then just get in touch before ordering, and we can advise whether this is possible.
Hikvision Password Reset Charges
From 1st August 2019 we will begin charging a small fee for resetting Hikvision recorder (and IP camera) passwords. Please keep the security credentials for your recorder safe in the event that you cannot access the recorder. Please follow the instructions outlined on the slip when you received the recorder.