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Remote Access Setups

Bronze Support Subscription- Remote Setup for Online & Mobile Access

  • Initial payment of £30.00, and then £15.00 annual subscription
  • Subscription provides continued online remote access
  • Get a single IP camera configured and ready to view!
  • Set up mobile access, letting you view camera from anywhere
  • We configure all of your PC and router settings remotely
  • Includes ongoing support for your connection after setup
  • Just give us a call after purchasing to book in a time slot
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  • more info
  • £ 30.00 Inc. VAT
  • Videos
    Videos
 

Silver Support - Remote Setup for Online Viewing & Mobile Access

  • Initial payment of £60.00, and then £45.00 annual fee
  • Subscription provides continued remote access & support
  • Get your 4 channel CCTV DVR or NVR configured for online viewing!
  • Sets up mobile access, letting you view cameras on-the-go
  • We configure all of your network and router settings remotely
  • Just give us a call after purchasing to book in a time slot
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  • more info
  • £ 60.00 Inc. VAT
  • Videos
    Videos
 

Gold Support - Remote Setup for Online Viewing & Mobile Access

  • Initial payment of £80.00, then £65.00 annual subscription
  • Subscription provides ongoing remote access support
  • Free on-site exchanges of faulty items
  • Get your IP camera or CCTV system configured for online viewing!
  • Sets up mobile access, letting you view from your smartphone
  • We configure all of your software and network settings remotely
  • Just give us a call after purchasing to book in a time slot
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  • more info
  • £ 80.00 Inc. VAT
  • Videos
    Videos
 

Platinum Support Subscription- Remote Setup for Online Access

  • Initial payment of £100.00, then £85.00 annual subscription
  • Subscription provides ongoing remote support for large systems
  • Free on-site exchange of faulty items
  • Configures large IP or CCTV systems for remote access
  • Sets up mobile access from a phone or tablet
  • We configure all recorder and network settings remotely
  • Just give us a call after purchasing to book in a time slot
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  • more info
  • £ 100.00 Inc. VAT
 
 

Remote Access Setups for CCTV Systems


Most of our CCTV systems now have a remote access function, letting you watch live or recorded footage from your cameras securely via a PC, or even from a mobile device. These kits are far more user-friendly than they were in the past when they almost required a degree in network engineering to configure. Most of the newest kits can be set up by a quick scan of a code, or by going through an automated set up wizard in your recorder.

Even so, we know there are still lots of users who tend to shy away from talk of IP addresses and routers and would prefer not to configure everything themselves. Because of this, we have put together our range of exhaustive remote access setup services. When you opt for one of these, one of our helpdesk team can remotely log in to your computer at a pre-arranged time, and do all the technical stuff whilst you sit back and relax with a cuppa.

What Does The Service Include?

There is an initial set up charge, after which you can book a time for one of our expert team to remotely log in and configure everything. We use Splashtop - a password controlled program - to do this, so you can be sure that our team will only log on when you are there. The service usually takes around half an hour, but this can vary depending on what needs to be done.

After the initial set up, there is a small annual charge that covers a subscription to a direct web address to quickly the footage.

What Are The Service Levels?

We have a range of service options available, so whether you need to set up a single WiFi camera, or a 16 camera IP system, you can be sure we’ll have the right option available:

Bronze Support
  • £30.00 initial fee, then £15.00 annual subscription
  • Covers an individual remote access IP camera
  • Set up remote access to view on PC and mobile
  • Set up a Dynamic DNS address through which you can securely log in to view footage
  • 1 Month of support in case of initial connection issues
Silver Support
  • £60.00 initial fee, then £45.00 annual subscription
  • Covers a DVR/NVR and up to 4 cameras
  • Set up remote access to view on PC and mobile
  • Set up a custom Dynamic DNS address of your choosing through which you can securely log in to view footage
  • 12 Months of ongoing support in case of connection issues
Gold Support
  • £80.00 initial fee, then £65.00 annual subscription
  • CCTV users with a network enabled recorder and more than 4 cameras
  • Professional grade multi IP camera security systems (cost includes up to 8 IP cameras)
  • Commercial users with business-critical CCTV coverage
  • Users with systems that include a Wifi bridge or 4G router
Platinum Support
  • £100.00 initial fee, then £85.00 annual subscription
  • Users with large systems using more than 8 cameras
  • Commercial users with multiple smart IP cameras
  • Users whose CCTV coverage is critical for their business
  • Larger systems using Wifi bridges and 4G routers

What Do I Do Once I’ve Purchased A Setup?

You can either purchase a setup at the same time as you buy your CCTV kit or afterwards. Once you’ve paid the initial charge, just get in touch with us via email, or give our helpdesk team a call. We can then book an appointment at a convenient date & time. The service is quite busy, so whilst we try and book appointments as soon as possible, we will often not be able to book a slot on the same day.

What Do I Do On The Day Of The Appointment?

We ask that you make sure the following things are ready for the appointment:

  • Check that the DVR, NVR or IP camera is connected to your internet router with a network cable
  • Have your DVR or NVR connected to your TV or a PC monitor. You won’t need to keep this connected once everything is configured, but it may be required during the setup
  • Make sure you have a computer connected to the same network, either with a network cable or by Wi-Fi. This will need to be available to use for the duration of the setup, which will normally take less than an hour
  • Check you know the administrator password for the router. This is different to your Wi-Fi password, and will normally be labelled on the router To speed things along you can download the SplashTop remove viewing software in advance
 
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