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Platinum Support Subscription- Remote Setup for Online Access

Product Code: PLATSETUP
  • £ 100.00 inc VAT

Product Summary

  • Initial payment of £100.00, then £85.00 annual subscription
  • Subscription provides ongoing remote support for large systems
  • Free on-site exchange of faulty items
  • Configures large IP or CCTV systems for remote access
  • Sets up mobile access from a phone or tablet
  • We configure all recorder and network settings remotely
  • Just give us a call after purchasing to book in a time slot
  • Complete Security System Support- With our Platinum support service our UK based helpdesk team can remotely log in and completely configure large CCTV systems, covering CCTV and IP systems with more than 8 cameras
  • Simple Annual Direct Debit- As well as an initial configuration, our support includes an annual subscription for ongoing support for your remote connection and equipment
  • On-Site Replacement Service- If you contact our team with a fault that we can verify before 4pm, then we can send a replacement out to you next day. Ideal for business security systems monitoring sensitive areas
  • Remote Configuration- Our helpdesk team can log in and remotely program your recorder and network, including motion detection, time & date and scheduling
  • Remote Access- We will also set up your system's remote access, letting you watch live or recorded footage from anywhere using a PC, phone or tablet
  • Smart Feature Setup- If your system uses Hikvision cameras, then we can set up smart features such as line crossing and intrusion detection
  • Dynamic DNS Setup- Our team will also set up a unique web address through which you can securely access your recorder and footage
  • Annual System Checkup- We also schedule an annual checkup of your recorder and connection, to make sure that everything is optimised

What is not covered?

The following may incur an additional fee:
  • Reconfiguring your system after a factory reset
  • Configuring systems on multi-layer networks, or those that involve complex firewalls
  • Regular servicing, for example backing up footage


We use discreet, plain packaging for all orders, view examples of our packages here


UK Delivery

  • Standard £FREE (£2.95 for orders below £30)
    3–5 working days
  • Next Day £4.95
    Working days | Orders before 4pm
  • Next Day Pre-10.30am £14.90
    Working days | Orders before 4pm
  • Saturday £9.50
    Orders before 4pm Friday
  • Sunday £9.90
    Orders before 4pm Friday


Find out more about our delivery services


Worldwide Delivery
Read more about our worldwide delivery options

We aim to process any orders placed before 4pm the same working day. If you order more than one item then we ship each subsequent item for free. Our parcels are sent with discreet plain packaging and are only marked with our return address. Please be aware that all next day delivery services are for working days only and exclude weekends and bank holidays.

We offer a easy 30 day returns policy to give peace of mind that we'll find the right product for you.

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Full Description Who is this service right for?

• Users with large systems using more than 8 cameras
• Commercial users with multiple smart IP cameras
• Users whose CCTV coverage is critical for their business
• Larger systems using Wifi bridges and 4G routers

IP camera systems provide previously unheard of levels of automation and control, but this goes hand in hand with a configuration process that can be much more involved and complex. We also know that many business users who need larger security systems - more than 8 cameras - can't afford to spend setting this up themselves. Because of this, we have put together this remote support package, providing an initial configuration and ongoing coverage, all in one complete service.

By logging remotely into your network, our UK based helpdesk team can completely configure your recorder and network for remote access, letting you watch live or recorded footage from PC, phone or tablet. They can set up the DVR or NVR, programming time & date, motion detection and scheduling settings, and also setting up a unique web address through which you can securely access the recorder. If you have Hikvision IP cameras, then they can also set up smart features such as line crossing and intrusion detection. The process takes around an hour, during which time you can either get our helpdesk team to walk you through the process, or just relax with a cuppa. We do however recommend that you stay available by a computer throughout the process.

After the initial setup, there is a Direct Debit subscription for ongoing support. This includes resetting remote access should the connection go down and an annual check to make sure it's all working properly. This professional level of support even includes free on-site replacements should an item develop a fault, so you have peace of mind that essential coverage is not lost.

  • Read Our Great Customer Reviews
  • Free UK Based Technical Support
  • We Only Use Discreet Packaging
  • 32 Year Warranty on Everything!